SOP — Reservation and deposit review

Purpose: review readiness evidence without bypassing financial verification.

Field	Standard
Trigger	Deposit due, proof submitted, overdue, or reservation close to expiry.
Responsible role	Finance/Admin with sales coordination.
Required information	Reservation, expected amount/due date, proof, linked payment, bank/receipt details.
Steps in platform	Open reservation and payment/customer records; verify actual evidence; update readiness; link existing payment only when correct; schedule next action.
Expected status changes	Deposit pending/proof submitted/confirmed/overdue/waived/cancelled; reservation status if approved.
Required documents	Approved proof, receipt photo, signed note, or bank evidence.
Financial checks	Verify ledger transaction, method, amount, bank reference, receipt number, and proof.
Follow-up deadline	Before due date/expiry; overdue cases immediately.
Escalation conditions	Amount mismatch, no evidence, duplicate claim, conflicting reservation, or unclear bank record.
Completion criteria	Readiness decision, financial verification, owner, and next state are documented.
Audit/accountability evidence	Reservation activity, payment record, document link, Audit Trail.
Common mistakes	Marking confirmed from buyer statement alone; changing balance from reservation page.

Media: Diagram, screenshot, fictional scenario.