SOP — Application review

Purpose: assess an application for complete, verified human review.

Field	Standard
Trigger	Application is Pending Review.
Responsible role	Authorized Admin/reviewer.
Required information	Applicant details, preferred lot, acknowledgements, payment option, linked lead/reservation, lot availability.
Steps in platform	Open application; compare lot/lead context; resolve missing fields; review duplicate signal; generate/review AI guidance if authorized; record recommendation.
Expected status changes	Remains Pending Review until human decision.
Required documents	Application acknowledgements and any required company documents.
Financial checks	No payment conclusion from AI or reservation status alone.
Follow-up deadline	Review target set by management.
Escalation conditions	Lot conflict, duplicate uncertainty, missing required information, policy exception.
Completion criteria	Reviewer has enough verified information for approve/decline decision.
Audit/accountability evidence	Application notes, AI review record when generated, Audit Trail.
Common mistakes	Treating AI as approval authority; approving unavailable lot.

Media: Screenshot, checklist, fictional scenario.