SOP — Application approval or decline

Purpose: make a documented human decision on a reviewed application.

Field	Standard
Trigger	Application review is complete.
Responsible role	Authorized Admin/Super Admin under company policy.
Required information	Completed review, selected available lot, decision rationale, linked context.
Steps in platform	Select approved/declined action; verify result; communicate under approved process; update related lead/post-sales context.
Expected status changes	Pending Review → Approved or Declined; approval creates/links customer and reserves selected lot through existing logic.
Required documents	Required application evidence/approval notes.
Financial checks	Approval is not payment confirmation.
Follow-up deadline	Communicate/assign next step promptly after decision.
Escalation conditions	Unavailable/conflicted lot, missing approval authority, material data discrepancy.
Completion criteria	Correct decision status and next operational owner are visible.
Audit/accountability evidence	Application status/audit history and linked customer/lead context.
Common mistakes	Approving based solely on AI; assuming contract/payment exists after approval.

Media: Diagram, screenshot, checklist.