Collections escalation and financial accountability

Prioritize overdue balances, due-soon accounts, missing payment evidence, missing receipt numbers, disputed payments, and customers without clear active-contract context.

For each case: verify the record, record customer contact or action, set a deadline/owner, update the payment request when appropriate, and escalate financial disputes or repeated non-payment under Wamule Development’s approved policy.

Use Audit Trail to review supported changes. Financial corrections must preserve history and accountability.

Media: Workflow diagram, checklist, fictional scenario.